{"id":4551,"date":"2024-06-24T05:59:28","date_gmt":"2024-06-24T03:59:28","guid":{"rendered":"https:\/\/onlinemarketing.one\/remboursement-et-reprise\/"},"modified":"2024-08-23T09:46:14","modified_gmt":"2024-08-23T07:46:14","slug":"remboursement-et-reprise","status":"publish","type":"page","link":"https:\/\/onlinemarketing.one\/fr\/boutique\/remboursement-et-reprise\/","title":{"rendered":"Remboursement et reprise"},"content":{"rendered":"<h1>Remboursement et reprise.<\/h1>\n<p><strong>1. dispositions g\u00e9n\u00e9rales<\/strong><\/p>\n<p>1.1 Les pr\u00e9sentes conditions de remboursement et de reprise s&rsquo;appliquent \u00e0 tous les produits num\u00e9riques vendus via notre boutique en ligne.<\/p>\n<p>1.2 Les clients sont des consommateurs au sens de l&rsquo;article 13 du Code civil allemand (BGB) s&rsquo;ils concluent l&rsquo;acte juridique \u00e0 des fins qui, pour l&rsquo;essentiel, ne peuvent \u00eatre imput\u00e9es ni \u00e0 leur activit\u00e9 commerciale ni \u00e0 leur activit\u00e9 professionnelle ind\u00e9pendante.<\/p>\n<p><strong>2) Remboursement et reprise de produits num\u00e9riques<\/strong><\/p>\n<p>2.1 Nos produits \u00e9tant exclusivement mis \u00e0 disposition sous forme num\u00e9rique, les reprises au sens traditionnel du terme ne sont pas possibles.<\/p>\n<p>2.2 Un remboursement peut \u00eatre demand\u00e9 dans les circonstances suivantes :<\/p>\n<ul>\n<li>Le produit pr\u00e9sente des d\u00e9fauts techniques qui ne peuvent pas \u00eatre corrig\u00e9s.<\/li>\n<li>Le produit ne correspond pas \u00e0 la description de la boutique en ligne.<\/li>\n<li>L&rsquo;acc\u00e8s \u00e0 un contenu num\u00e9rique achet\u00e9 n&rsquo;a pas \u00e9t\u00e9 fourni ou ne fonctionne pas.<\/li>\n<\/ul>\n<p><strong>3. proc\u00e9dure de demande de remboursement<\/strong><\/p>\n<p>3.1 Pour demander un remboursement, le client doit envoyer une demande \u00e9crite par e-mail \u00e0 <a rel=\"noreferrer\">office@onlinemarketing.one<\/a> dans les 14 jours suivant l&rsquo;achat. La demande doit contenir les informations suivantes :<\/p>\n<ul>\n<li>Num\u00e9ro de commande<\/li>\n<li>Date d&rsquo;achat<\/li>\n<li>Description d\u00e9taill\u00e9e du probl\u00e8me (avec captures d&rsquo;\u00e9cran si n\u00e9cessaire)<\/li>\n<\/ul>\n<p>3.2 Apr\u00e8s r\u00e9ception de la demande, le vendeur examinera le cas et donnera une r\u00e9ponse dans les 14 jours.<\/p>\n<p>3.3 Si la demande de remboursement est justifi\u00e9e, le remboursement sera effectu\u00e9 dans les 14 jours suivant la confirmation par le vendeur sur le moyen de paiement initial du client.<\/p>\n<p><strong>4) Exclusion du droit de r\u00e9tractation<\/strong><\/p>\n<p>4.1 Le droit de r\u00e9tractation l\u00e9gal est exclu conform\u00e9ment \u00e0 l&rsquo;article 356, paragraphe 5, du code civil allemand (BGB) si le vendeur a commenc\u00e9 l&rsquo;ex\u00e9cution du contrat apr\u00e8s que le client a express\u00e9ment accept\u00e9 que le vendeur commence l&rsquo;ex\u00e9cution du contrat avant l&rsquo;expiration du d\u00e9lai de r\u00e9tractation et que le client a confirm\u00e9 qu&rsquo;il avait connaissance du fait que son acceptation entra\u00eene la perte de son droit de r\u00e9tractation d\u00e8s le d\u00e9but de l&rsquo;ex\u00e9cution du contrat.<\/p>\n<p>4.2 Les entrepreneurs au sens de l&rsquo;article 14 du Code civil allemand (BGB) qui, lors de la conclusion de l&rsquo;acte juridique, agissent dans l&rsquo;exercice de leur activit\u00e9 commerciale ou professionnelle ind\u00e9pendante, ne b\u00e9n\u00e9ficient pas d&rsquo;un droit de r\u00e9tractation.<\/p>\n<p><strong>5. responsabilit\u00e9 et garantie<\/strong><\/p>\n<p>5.1 Les droits de garantie l\u00e9gaux s&rsquo;appliquent.<\/p>\n<p>5.2 Le vendeur est responsable sans restriction uniquement en cas de faute intentionnelle ou de n\u00e9gligence grave.<\/p>\n<p>5.3 En cas de n\u00e9gligence l\u00e9g\u00e8re, la responsabilit\u00e9 du vendeur n&rsquo;est engag\u00e9e qu&rsquo;en cas de violation d&rsquo;une obligation contractuelle essentielle, dont l&rsquo;ex\u00e9cution est indispensable \u00e0 la bonne ex\u00e9cution du contrat et au respect de laquelle le client peut r\u00e9guli\u00e8rement se fier. Dans ce cas, la responsabilit\u00e9 du vendeur est limit\u00e9e aux dommages pr\u00e9visibles et typiques du contrat.<\/p>\n<p>5.4 Le vendeur n&rsquo;est pas responsable des dommages r\u00e9sultant d&rsquo;une mauvaise utilisation des produits num\u00e9riques ou du non-respect des instructions d&rsquo;utilisation.<\/p>\n<p><strong>6. informations de contact<\/strong><\/p>\n<p>CXMXO UG (responsabilit\u00e9 limit\u00e9e)<br \/>\nHansaring 1, 50670 Cologne<\/p>\n<p>Courrier \u00e9lectronique : <a rel=\"noreferrer\">office@onlinemarketing.one<\/a><\/p>\n<p>Ces conditions de remboursement et de reprise sont valables \u00e0 partir de juin 2024 et font partie des<a href=\"https:\/\/fr.onlinemarketing.one\/fr\/boutique\/conditions-generales-de-vente\/\" data-type=\"page\" data-origin=\"de\" data-origin-url=\"https:\/\/onlinemarketing.one\/shop\/agb\/\" data-id=\"4543\">conditions g\u00e9n\u00e9rales<\/a> de vente<a href=\"https:\/\/fr.onlinemarketing.one\/fr\/boutique\/conditions-generales-de-vente\/\" data-type=\"page\" data-origin=\"de\" data-origin-url=\"https:\/\/onlinemarketing.one\/shop\/agb\/\" data-id=\"4543\">(CGV<\/a>) de CXMXO UG (haftungsbeschr\u00e4nkt).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Remboursement et reprise. 1. dispositions g\u00e9n\u00e9rales 1.1 Les pr\u00e9sentes conditions de remboursement et de reprise s&rsquo;appliquent \u00e0 tous les produits num\u00e9riques vendus via notre boutique en ligne. 1.2 Les clients sont des consommateurs au sens de l&rsquo;article 13 du Code civil allemand (BGB) s&rsquo;ils concluent l&rsquo;acte juridique \u00e0 des fins qui, pour l&rsquo;essentiel, ne peuvent [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4527,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"class_list":["post-4551","page","type-page","status-publish","hentry","pmpro-has-access"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Remboursement et reprise - Online Marketing One<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onlinemarketing.one\/fr\/boutique\/remboursement-et-reprise\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remboursement et reprise\" \/>\n<meta property=\"og:description\" content=\"Remboursement et reprise. 1. dispositions g\u00e9n\u00e9rales 1.1 Les pr\u00e9sentes conditions de remboursement et de reprise s&#039;appliquent \u00e0 tous les produits\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onlinemarketing.one\/fr\/boutique\/remboursement-et-reprise\/\" \/>\n<meta property=\"og:site_name\" content=\"Online Marketing One\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-23T07:46:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onlinemarketing.one\/wp-content\/uploads\/2024\/06\/plugin-wordpress-seo-link-building-automatic-banner.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/onlinemarketing.one\/fr\/boutique\/remboursement-et-reprise\/\",\"url\":\"https:\/\/onlinemarketing.one\/fr\/boutique\/remboursement-et-reprise\/\",\"name\":\"Remboursement et reprise - Online Marketing One\",\"isPartOf\":{\"@id\":\"https:\/\/onlinemarketing.one\/fr\/#website\"},\"datePublished\":\"2024-06-24T03:59:28+00:00\",\"dateModified\":\"2024-08-23T07:46:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/onlinemarketing.one\/fr\/boutique\/remboursement-et-reprise\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/onlinemarketing.one\/fr\/boutique\/remboursement-et-reprise\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/onlinemarketing.one\/fr\/boutique\/remboursement-et-reprise\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/onlinemarketing.one\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Boutique\",\"item\":\"https:\/\/onlinemarketing.one\/fr\/boutique\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Remboursement et reprise\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/onlinemarketing.one\/fr\/#website\",\"url\":\"https:\/\/onlinemarketing.one\/fr\/\",\"name\":\"Online Marketing One\",\"description\":\"WordPress SEO Plugin &amp; 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